Shipping Information
At Custom Spawn, we strive to ensure that your custom products are delivered safely and promptly. Please review our shipping policies below.
Shipping Methods and Costs
We offer several shipping options to meet your needs:
5-7 business days. Cost varies based on order size and destination.
2-3 business days. Additional charges apply.
1 business day. Available for most locations at an additional cost.
Note: Shipping times are estimated and may vary due to external factors such as weather or carrier delays.
Order Processing Time
- Production Time: Custom products typically take 7-10 business days to produce after design approval.
- Total Delivery Time: Please allow an additional 5-7 business days for standard shipping.
International Shipping
We ship worldwide! International shipping costs and delivery times vary by destination. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns and Exchanges
We want you to be completely satisfied with your purchase. Please review our return and exchange policies below.
Return Policy
Due to the custom nature of our products, we generally do not accept returns unless there is a defect or error in production. If you encounter an issue with your order, please contact us within 7 days of receiving your items.
How to Request a Return or Exchange
- Contact Us: Email our customer service team at [support@yourcompany.com] or call 1-800-123-4567 to initiate a return or exchange.
- Provide Details: Include your order number, a description of the issue, and any relevant photos.
- Approval and Instructions: Our team will review your request and provide return instructions if approved.
Refunds
If your return is approved, refunds will be issued to the original payment method within 7-10 business days after we receive the returned items.
Exchange Policy
If you need to exchange an item due to a defect or error in production, please follow the steps above to initiate the process. We will work with you to correct the issue and provide a replacement as quickly as possible.